Position Title: Part-Time IT Support Specialist (10‒15 hours/week)
Reports To: Chief Operating Officer (COO)
Location: Martinez, California (Hybrid: remote support + periodic onsite)
FLSA Status: Non-Exempt / Part-Time
Hourly Rate: $45 ‒ $60/hour (W-2)
Thrive Support Services, Inc. is a California-based social services agency dedicated to supporting adults with
intellectual and developmental disabilities (I/DD) through innovative, community-based programs. Our team of
over 100 employees provides Supported Living Services (SLS), Independent Living Services (ILS), and
Coordinated Family Support (CFS) programs throughout the Bay Area.
The Part-Time IT Support Specialist provides technical support to Thrive staff across all programs, ensuring
smooth operation of computers, mobile devices, Microsoft 365 systems, cloud platforms, and essential software
used by the agency.
• Technical Support & Help Desk (Tier 1‒2)
• Microsoft 365 & Teams Administration
• Equipment Management & Setup
• Network & Security Support
• Systems Coordination & Vendor Support• Documentation & Compliance
Minimum Requirements:
• 2+ years of IT support experience
• Working knowledge of Microsoft 365 administration
• Ability to diagnose Tier 1‒2 issues
• Remote support and device management experience
• Strong communication skills
Preferred Qualifications:
• Experience with SetWorks, Relias, or social-services tech
• Knowledge of HIPAA-adjacent environments
• Basic networking knowledge
• Part-Time: 10‒15 hours per week
• Hourly Rate: $45 ‒ $60/hour (W-2)
• Problem-Solving
• Technical Troubleshooting
• Customer Service Orientation
• Confidentiality
• Documentation & Follow-Through
WORK ENVIRONMENT
This role includes remote support and periodic onsite work in Martinez.
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