Job Description

Technical Business Analyst (TBA)

Pay: $30 $37 on W2. Depending on Experience
Contract: 6-Month Contract-to-Hire. This will go long term.
Location: Remote (Work From Home)

Technical Business Analyst (TBA) to support the K-12 School Services Center of Excellence. This role focuses on product support, product implementation, project coordination, and cross-functional communication. The TBA will assist with timelines, requirements gathering, user training, testing, troubleshooting, and documentation to ensure successful product delivery.

• Assist with product software implementation activities including planning, coordination, execution, and follow-up

• Support project management functions by:

  • Tracking timelines, milestones, risks, and deliverables

  • Preparing status reports and stakeholder documentation

  • Facilitating communication between cross-functional teams

• Conduct user testing and manual testing to validate product features and identify issues

• Assist with wireframing and product workflow documentation; leverage exposure to Axure and UX tools

• Participate in business requirements gathering and contribute to BRD documentation

• Provide user training and support during product rollouts and enhancements

• Perform troubleshooting and IT support related to product implementations

• Support process improvement initiatives across COE functional areas

• Provide administrative and operational support for ongoing projects and product teams

• Create reports for users, leadership, and project stakeholders

• Use Microsoft tools (Excel, PowerPoint, Teams, Outlook, Visio, Project) to support project tracking and documentation

• Use project management tools (Asana, Jira, MS Project, ProductPlan, or similar) to support execution and reporting

• Strong organizational and time-management skills

• Excellent verbal and written communication abilities

• Proficiency with project management tools (Asana, Jira, ProductPlan, MS Project, or similar)

• Ability to conduct user testing and document findings

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams, Outlook, Visio, Project)

• Analytical and problem-solving skills

• Ability to collaborate with stakeholders in a fast-paced, remote environment

• Ability to provide troubleshooting, user support, and clear technical documentation

• Experience in product support, software implementation, or project coordination

• Experience gathering business requirements and creating BRD documentation

• Familiarity with software implementation best practices

• Experience working with cross-functional teams (IT, UX, Product, Business Operations)

• Exposure to User Experience tools such as Axure and foundational wireframing concepts

• Knowledge of basic project management methodologies (Agile, Waterfall, or hybrid environments)

• Fully remote position

• Must have reliable internet connection and ability to work standard business hours

• Occasional virtual meetings and collaboration sessions with internal teams

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