Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Senior Chatbot/Voice Enablement Developer

Location: Harrisburg Pennsylvania 17101

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Remote

Job Description:

• Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).
• Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
• Integrate conversational systems with client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
• Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
• Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
• Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.

You will be successful in this role if you have:

• 5+ years' experience in software engineering with 3+ years in conversational AI (chat and voice).
• Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB s and whisper/voice models and familiarity with WebRTC services
• Strong backend development skills (Python,C# , REST APIs).
• Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.
• Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
• Strong written and verbal communication skills in English

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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